Farvo ("we", "our", "the App") is a local shop delivery app operated by
YawmTech Solutions. This policy explains what
information we collect when you use the App, why we collect it, and how it's handled.
1. Information We Collect
Account & identity
Phone number, verified via a one-time password (OTP) sent through WhatsApp
If you sign in with Google: your name, email address, and Google account ID
A device identifier generated on first install, used to recognize your device before you create an account
Location
Precise and approximate location, used to find shops that deliver to you, calculate delivery
distance/ETA, and let you set a delivery address. Location is only accessed while the App is open —
we do not track your location in the background.
Delivery details
Delivery addresses you save in the App
Order history: items ordered, order value, payment method selected (Cash on Delivery), order status
Device & technical data
Push notification token (Firebase Cloud Messaging), used to send you order updates
Crash and error reports (via Sentry), which may include device model, OS version, and app state
at the time of the error
2. How We Use This Information
To create and secure your account (OTP verification, session management)
To show you shops that deliver to your location and estimate delivery time
To process and update you on your orders
To send order-status and account-related notifications
To diagnose and fix crashes or errors in the App
We do not sell your personal information.
3. Information Sharing
We share information only as needed to operate the App:
Delivery/shop partners — your order details and delivery address, so they can fulfill your order
WhatsApp / Gupshup — your phone number, to deliver OTP codes and order-related messages
Google — if you choose Google Sign-In, per Google's own account linking process
Firebase (Google) — for push notifications and crash reporting
Sentry — for crash and error diagnostics
We do not share your data with advertisers or data brokers.
4. Data Retention
We retain your account and order data for as long as your account is active, and as needed to
comply with legal, tax, or dispute-resolution obligations after that.
5. Your Choices
You can update or delete your saved addresses at any time in the App.
You can request deletion of your account and associated data — see Section 6.
You can revoke location or notification permissions at any time in your device settings;
this may limit some features (e.g., automatic delivery-address detection, order-status alerts).
6. Account Deletion
To delete your account and associated personal data:
In-app: Profile → Delete My Account
Online: email yawmtechcustomersupport@gmail.com with your registered phone number
In-app deletion requests are processed immediately. Requests made by email are processed within
7 business days. In both cases, some data (e.g., financial/order records) may be retained where
required by law.
7. Security
We use industry-standard measures to protect your data, including encrypted transmission (HTTPS)
between the App and our servers, and access controls on our systems.
8. Children's Privacy
Farvo is not directed at children under 18, and we do not knowingly collect data from them.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by updating the
"Last updated" date above.
10. Contact Us
Questions about this policy or your data: yawmtechcustomersupport@gmail.com
YawmTech Solutions